Want to send out an auto text if someone calls, or sends a message after hours?
Want to create an after hours auto message that goes out to clients, or leads when they call or message your business after hours? Here’s how to do it:
How To Set Up an After-Hours SMS Workflow
Within the Workflow builder, you may want to set up an automated sequence to handle incoming calls and customer replies outside business hours. Here’s a sample workflow showing you how to create this based on the time of day.
Create a New Workflow
Start by creating a new workflow in your automation tool.
Add Triggers
- Trigger 1: Incoming Call
- Add a trigger for “Incoming Call” to initiate the workflow when a customer calls.
- Trigger 2: Customer Replied
- Add a secondary trigger for “Customer Replied” to handle after-hours replies.
Set Up (If/Else) Condition
Add an “If/Else” condition to check the time of the incoming call or reply.
Condition:
- If: Time is after 8 PM or before 8 AM
If Condition is Met (After 8 PM or Before 8 AM)
- Add SMS action
Sample: “Thank you for reaching out! Our office is currently closed. We will get back to you during business hours. Have a great day!”
Save and Publish
The Structure will look like this: